How will I identify my chauffeur?

Your chauffeur greets you with a personalized sign and sends their details by text.
Your chauffeur will meet you with a personalized Omni sign showing your name. If you provided a mobile number, you’ll receive a text with your chauffeur’s details before arrival. If you can’t locate your chauffeur, call our 24/7 dispatch team at 702.462.6600 for immediate help.

What happens if my flight is early, delayed, or changes gates?

We track your flight in real time to adjust your pickup automatically.
We track your flight in real time and update your chauffeur on any schedule or gate changes. Using the flight number you provided, we time your pickup to match your actual arrival.

Is waiting time included for airport arrivals?

We include a grace period after landing before waiting charges begin.
Yes. Waiting time starts when your flight lands and your chauffeur arrives at the terminal. We include a grace period to cover baggage claim before any additional time is billed.

What is your cancellation policy?

Cancel up to 24 hours before pickup for a full refund.
You may cancel up to 24 hours before pickup for a full refund. Cancellations within 24 hours are charged the full fare.

Can I book a roundtrip?

You can add a return trip during the booking process.
Yes. You can add a return transfer during booking, and your full rate will appear before you confirm.

What types of vehicles do you offer?

Choose from sedans, SUVs, vans, and minibuses across our fleet.
BMW 7 Series — up to 3 passengers
SUV — up to 6 passengers
Mercedes Sprinter Van — up to 9 passengers
Executive Mini Bus — up to 27 passengers See the Fleet & Rates page for complete details.

When is my credit card charged? Can I pay the chauffeur directly?

Your card is charged at booking, and chauffeurs cannot accept payments.
We charge your card at booking to secure your reservation. Chauffeurs cannot accept cash payments for safety and compliance.

What surcharges or fees apply?

All fees are listed upfront and vary slightly by city.
Fees vary slightly between Las Vegas and Miami and are clearly listed in your quote. All surcharges — including fuel, tax, and parking — are shown upfront.

What payment methods do you accept?

We accept all major credit cards.
We accept Visa, Mastercard, American Express, and Discover.

How much will my ride cost?

Rates vary by vehicle and service and are shown clearly online.
Visit the Fleet & Rates page for accurate, city-specific pricing. Each quote is based on your chosen vehicle and service.

Do you provide alcohol or champagne onboard?

State law restricts alcohol onboard, but we offer non-alcoholic options.
State law prevents chauffeurs from serving or transporting alcohol. We can arrange non-alcoholic beverages upon request.

Can you provide interstate transportation?

We are licensed for long-distance and out-of-state trips.
Yes. We’re licensed for interstate trips. For long-distance travel, email reservations@omnilimo.com and our team will coordinate the details.

I haven’t received my confirmation email — what should I do?

Contact our team if your confirmation doesn’t arrive within an hour.
If you don’t receive your confirmation within an hour, contact reservations@omnilimo.com and we’ll verify and resend your details.

Is gratuity included in my reservation?

A 20% chauffeur gratuity is included automatically.
Yes. A 20% chauffeur gratuity is included in your reservation. You may add extra in cash if you choose.

Your questions, answered